Effective from 5 November 2026
These terms apply when you use BookUp to find, book or pay for services from a business. Please read them before you book. If you don't agree with them, please don't use BookUp.
BookUp is run by Double-Tap Development Ltd, a company registered in Scotland (company number SC635454), whose registered office is at 17 Gatehead Drive, Bishopton, PA7 5QQ. In these terms "BookUp", "we", "us" and "our" mean Double-Tap Development Ltd. "You" means the person using BookUp to book or buy.
You can contact us at info@bookup.online.
2.1 BookUp is an online booking platform. Businesses such as salons, studios, gyms, clinics and hire companies ("Businesses") use it to take bookings and payments from their customers.
2.2 When you book or buy from a Business, your contract for that service, class, rental, membership, pack or gift card is with the Business, not with BookUp. The Business sets its prices, availability, policies and the description of what it offers, and is responsible for providing it.
2.3 We provide the booking and payment tools that sit between you and the Business. Our contract with you, under these terms, covers your use of BookUp itself and any fee we charge you.
2.4 We don't check the qualifications, licences, insurance or quality of Businesses. If you have a problem with what a Business provided, raise it with the Business first (see section 18).
3.1 You need a BookUp account to book or buy online. You can sign up with an email address and password, or with your Google account. If a Business books you in itself, for example when you call or walk in, it may add you to its client list without you having an account.
3.2 You must be 18 or over to create an account or pay through BookUp. Children can be booked in by a parent or guardian (see section 4).
3.3 Keep your details accurate and your password private. You are responsible for bookings made from your account unless someone else used it without your permission and you weren't careless with your login.
3.4 You can ask us to close your account at any time by emailing info@bookup.online. Closing your account doesn't cancel bookings you have already made, or end memberships you have with a Business.
4.1 You can add family members, such as your children, to your account and book for them.
4.2 When you do, you confirm that you are their parent or guardian, or have their permission, and that you can share their details (such as name and date of birth) with us and the Business.
4.3 Some classes and services have age limits set by the Business. The Business may refuse entry if the person attending doesn't meet them.
5.1 The Business sets the price. You will see the total you will pay, including any BookUp booking fee, before you confirm.
5.2 Payments are processed by Stripe on behalf of the Business, and the Business is the seller. Your card details are held by Stripe, not by BookUp. If you choose to save a card, it is saved with Stripe for that Business, and we only see its brand, last four digits and expiry date.
5.3 Some Businesses take payment in person instead, for example by card on the Business's phone or card reader. In-person payments may include a small fee, shown before you pay.
5.4 You may be offered the chance to add a tip. Tips go to the Business.
6.1 When you pay online, we charge a booking fee for using BookUp. It is shown as a separate line before you pay. Our standard fee is 1% of the amount you pay, with a minimum of 25p and a maximum of 99p. Some Businesses have a different fee, and the fee shown at checkout is the one that applies.
6.2 The booking fee is collected as part of your payment to the Business and then paid to us.
6.3 The booking fee pays for the booking service, which has been provided once your booking is confirmed. So if the Business later refunds your booking, the booking fee is not refunded, unless the law requires it or we made a mistake.
7.1 A Business may ask you to:
7.2 A Business may have a cancellation, rescheduling or no-show policy. If it does, BookUp shows it to you before you book. By booking, you authorise the Business, through BookUp and Stripe, to charge your saved card or keep your deposit as that policy allows. This is what BookUp's checkout calls "booking protection".
7.3 The Business decides whether to charge a fee under its policy. Any fee must match the policy you were shown.
8.1 You can change or cancel a booking in BookUp up to the point the Business's policy allows. After that, contact the Business.
8.2 A Business may cancel or move your booking. If it does, we will let you know by email. Any refund is a matter for the Business.
8.3 Any legal right you have to cancel a contract, or to a refund or repair if a service isn't provided properly, is a right against the Business. These terms don't reduce those rights.
9.1 Businesses can sell memberships, class packs, credits, packages and gift cards through BookUp. The Business sets what each one includes, its price, how long it lasts and when it expires. You will see these before you buy.
9.2 Memberships renew automatically and charge your card at the start of each period until cancelled. To cancel a membership, contact the Business. A membership may include a small BookUp fee for each period, shown before you join.
9.3 Credits, class packs and gift cards can only be used with the Business that sold them, and expire on the date shown. We will usually email you before credits expire, but you are responsible for using them in time.
9.4 Gift cards are issued by the Business, not by BookUp. If a Business stops using BookUp, contact the Business about any balance.
Businesses can offer discount codes and promotions. The Business sets their rules, such as dates, limits and what they apply to, and can end them. A code has no cash value.
11.1 Some Businesses let you send an enquiry, with a description and photos, so they can quote. The Business can see what you send and reply with messages and a proposal.
11.2 Enquiries that don't go ahead are deleted, with their photos, after about 30 days.
You can ask to be told when a slot becomes free. An alert doesn't hold the slot for you: the first person to book it gets it.
13.1 A Business may ask you to complete a form before your booking, such as a consultation form, health questions or a consent form you sign on screen. It may also add notes or photos to your client record, such as before and after photos.
13.2 The Business decides what it asks and why, and is responsible for that information. We store it for the Business. Our Privacy Notice explains more.
14.1 We send you messages about your bookings and purchases on the Business's behalf, such as confirmations, reminders, receipts, payment requests and changes. Most are by email. If the Business has switched it on, some come by WhatsApp from a BookUp number.
14.2 Businesses may also send you marketing emails through BookUp. Every marketing email has an unsubscribe link. Our Privacy Notice explains how this works.
15.1 After a booking, you may be invited to review the Business. Only customers with a booking can leave one.
15.2 Your review must be your honest experience. It must not be offensive, discriminatory, threatening or defamatory, or include anyone's personal information. Don't review a Business you work for, own or compete with, and don't accept payment or a reward for a review.
15.3 We show reviews whether they are good or bad. We may remove a review that breaks these rules. Businesses can't edit reviews.
15.4 You keep ownership of your review. You give us a free, worldwide, non-exclusive licence to display it on BookUp and the Business's BookUp pages, with your first name, last initial and profile photo, for as long as it is shown. You can delete your review at any time.
You must not:
If you do, we may cancel bookings, suspend or close your account, and a Business may block you from booking with them.
17.1 We will provide BookUp with reasonable care and skill. We aim to keep it running all the time, but it may sometimes be unavailable for maintenance or because of problems outside our control.
17.2 If we break these terms, we are responsible for loss you suffer that was a foreseeable result. We are not responsible for loss that wasn't foreseeable, for business losses, or for what a Business does or fails to do.
17.3 Apart from section 17.4, our total responsibility to you under these terms is limited to the greater of £100 and the BookUp fees you paid in the 12 months before the problem.
17.4 Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.
18.1 For a problem with the service itself, such as quality, a refund or a no-show charge you disagree with, contact the Business first.
18.2 For a problem with BookUp, or if you can't resolve something with a Business, email info@bookup.online. We aim to reply within 5 working days.
18.3 Please contact the Business or us before raising a dispute with your card provider. It is usually quicker.
We may suspend or close your account if you seriously or repeatedly break these terms, or if we have to by law. Unless there is a good reason not to, we will tell you why first.
We may update these terms as BookUp changes or the law changes. If a change matters to you, we will tell you by email or in BookUp at least 14 days before it takes effect. Bookings already made stay under the terms that applied when you made them.
These terms are governed by Scots law. You can bring a claim in the Scottish courts. If you live in England and Wales, or Northern Ireland, you can also bring a claim in your local courts.
Double-Tap Development Ltd, 17 Gatehead Drive, Bishopton, PA7 5QQ. Email info@bookup.online.