How do payments work?

Since day one, BookUp's mission has been to provide the easiest, simplest, and most user-friendly platform for businesses to list their services, accept bookings/payments from customers, and effortlessly manage their staff and appointments.

We're constantly improving and developing our platform, implementing a growing suite tools and data to help the businesses on our platform continue to grow and thrive.

Businesses pay BookUp a monthly plan. When a customer pays online, we also charge them a small booking fee, added on top of the price rather than taken from the business.

BookUp is committed to being fully transparent with any fees associated with our platform. As such, we have summarised below how and when fees are charged when using our platform:

• Businesses pay BookUp a monthly plan (Solo or Team). There is no extra monthly fee for taking card payments.
• When a customer pays online, they are charged a small booking fee on top: 1% of the cost of the service being booked, with a minimum of £0.25 and a maximum of £0.99.
• Customers are not charged until the day of the booking, once the service is marked as complete.
• Payments are powered via our partner, Stripe™. For each payment, Stripe™ charge a small transaction fee which is competitive when compared with other payment providers.